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Frequently Asked Questions
What is a Shopping Cart?
An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. Just as in a supermarket you can add as many items as you want from any of the categories before check out.

What is My Account?
"My Account" allows you complete control over your transactions at Not only can you manage / edit all your personal data like address, phone numbers, email ids and you can change your password. You can also track the status of your pending orders or edit them through this section.

Why do I need to log-on to access my shopping cart?
You shopping cart, wish list and other account specific information, except billing information, is stored in the databases residing on our server. We do not use cookies to store this information. This is why you need to log-on to identify yourself to the server and access these services

I have forgotten my password at What should I do?
You can retrieve your password if you remember your login ID. Go to the page and enter your login ID in the textbox provided at the bottom of the page. Then click the Recover Password button. Your password will be emailed to you at the email address that you provided while registering with us. In case you're unable to recover your forgotten password, you can email us at for assistance.

What are your shipping charges?
A shipping charge is applicable at if the order is less than 100$, except for gift certificates and special promotions. For more details, please read the shipping information section.

I'm looking for a product that is not listed on your website. Can you help?
If a product is not listed on our website, it does not necessarily mean that we do not have it in stock. If you're looking for a product that is not listed at, please e mail us at We will try to put the product for sale online and send you an email notification as soon as possible.

What about Value Added Tax (VAT)?
All item prices on are inclusive of VAT, and hence you do not need to add any extra cost.

What locations do you ship to
We use ARAMEX to deliver items ordered to all the Lebanese territory. We deliver items as well to our collection points if you wish to.

For details on our collection point location please check the “contact us” section.

What do I do in case I receive a defective / damaged item from
All products should reach you in working order. If a product has been damaged in transit please contact us immediately. If a new product is defective and is not working please email us at for details on how to proceed with service and replacement.

What are the various methods by which you can pay for your order? offers you a variety of convenient payment options to choose from, so that you can shop at conveniently and in a secure manner. We hope that offering you with multiple payment options makes you more comfortable shopping with us. To choose what best works for you, please check out the “payment methods” section.

How safe is it to shop online with a credit card?
At, it is safe to use your credit card to make payment for your order. uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link. In fact, Our payment gateway providers (Audi Bank) have a secure digital certificate from Verisign Inc., one of the world's largest secure digital certificates issuing company. All your personal information like user name, passwords, transaction history are encrypted so that they cannot be read as it travels over the Internet. Further, at, we do not collect any credit card information. All credit card details are processed directly at the bank payment gateway and as such you can rest assured that it meets strict security guidelines.

How safe is my personal information with
At, we are committed to protecting your personal information with us. For more details, please do read our Privacy Policy.

Is there any minimum order value that I need to order?
No. You can order as much or as little you want from our website. At, we believe that all orders, irrespective of their values are equally important.

Can I cancel an order or change the order after it is placed?
Yes and No. For specific products the order can be cancelled but for some products the product is procured specifically against this order and it cannot be returned. Please check with customer service if it is possible to cancel an order for the particular product.

How do I contact you regarding my order?
You can send a mail to us at and we will be more than glad to help you.
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